Office Policies

Patient Responsibility

It is your responsibility as a patient to ensure that you are compliant with the following policies:

  • Regularly attending appointments at the intervals determined by your provider
  • Keeping track of your medication refill status and knowing if you will run out prior to your next appointment

No-Show Policy

Not showing up to appointments wastes the time and effort of our staff, and we wish to avoid this.

Please cancel any appointments that you cannot make with a minimum 24-hour advance notice to avoid being counted as a “no-show” or incur the following fees:

  • < 24 hours prior to an intake appt = $100 cancellation fee
  • < 24 hours prior to a follow-up appt = $50 cancellation fee


Termination

In repeated instances of no-shows or cancellations not made in accordance with our company policies, you will be issued a written warning the 2nd time, and then it will be considered just cause for termination, and your chart will be closed with our practice.

Medication Refill Policy

At Aspire Medical Group, we are committed to providing you with the best possible care; however, we are not a 24-hour facility. Timely requests for medication refills are the patient’s responsibility.

To ensure appropriate care and respect for both patients and providers, it is advisable to follow these guidelines:

Controlled Substance Policy

We may prescribe controlled substances to clients at times. The following restrictions are mandated:

  • Our prescribers do not prescribe benzodiazepines as a first-line treatment for anxiety due to their high potential for dependence.
  • Our prescribers do not prescribe benzodiazepines to patients who are currently maintained on opioid medications or methadone, nor will they continue this combination for new clients seeking to transfer their care from another prescriber due to the high risk of overdose.
  • Controlled substances will not be refilled earlier than the prescribed interval, nor will we change the dose or frequency of a controlled medication so that you can obtain an early refill.
  • Controlled substances will not be replaced if they are lost, damaged, or stolen.
  • Initial drug screen is mandatory. Random drug screens and pill counts will be requested at our discretion.
  • Pharmacy refill requests are not accepted for controlled substances.

FAQs

Why should I choose Aspire Medical Group?

Aspire Med Group is a premier Massachusetts-based mental health service, offering treatment and advice for a variety of issues for our clients. Our mental health service provides by-appointment compassionate and totally non-judgemental treatment and assistance. We offer among the best mental health services in the Natick, MA area, and are always looking for new patients to help. 

While we can’t provide walk-in or crisis sessions at Aspire Med Group, our mental health service offers a wide variety of therapy or treatments for issues such as depression & anxiety, traumas, or ADHD. Our treatments are scientific and up-to-date while simultaneously remaining patient-oriented and deeply compassionate to everyone’s unique problems. So if you need mental health services, please consider signing up with us today via email, form, or phone call. Reaching out to a psychiatrist is never a weakness, seeking help is a moment of strength.

How should I contact you?

Contact us by phone or email to schedule an appointment. If you have a specific question regarding our services, please use the contact form for the fastest response.

Do you offer crisis service or walk-ins?

We do NOT offer walk-ins or crisis services. If you have an emergency, DO NOT CALL THE OFFICE, CALL 911 INSTEAD. We recommend you visit an Emergency Room for any emergent or crisis situations, as they do not require an appointment and will take walk-ins and provide crisis services. There are NO on-call providers or appointments at our offices after hours.

What are your fees?

Please confirm your insurance coverage with our office staff prior to scheduling an appointment. We do not provide free services. Telehealth appointments are still medical appointments and will be treated as such (including paying balances upon services rendered).

We offer assistance to individuals on a case-by-case basis. Payment plans, sliding fee scale, and assistance with specialty medication discounts are available.

Will the cost of treatment be covered by my insurance plan?

We take a variety of insurances in MA and NH, as well as private pay (Cash, debit, all major credit cards). Your balance is due at your scheduled appointment (if the balance is not paid in full; the appointment will be rescheduled). For more information, please call our office at 508-478-6868

How long will my appointment last?

Initial psychiatric evaluation appointments are one hour long. Most follow-up sessions are thirty minutes, but may be scheduled for longer to best serve the needs of the individual patient.

What will happen during my first appointment?

A review of your psychiatric history, presenting symptoms, current medications and lifestyle will be discussed during the initial psychiatric evaluation. The provider will gather the required documentation to adequately assess, diagnose, and treat the patient.

The patient will be given treatment recommendations and discuss potential side effects, efficacy, and duration of treatment. The provider will develop a treatment plan that best suits the needs of the patient. The patient has the right to refuse treatment or inquire about alternative treatment options. If it is outside the scope of my practice, I will provide referrals to a provider that can better serve your needs. 

How often do I have to follow up with my provider?

Most follow ups occur between 1 week to 2 months. Rarely 3 month appointments are scheduled for patients (usually only for established patients that have been stable on medication for a prolonged period of time). The frequency of appointments varies depending on the complexity case of the individual patient. Prescriptions are filled up until next scheduled appointment. Patient to contact the office if a sooner refill is needed.

What is a PMHNP and what can they do for me?

A Psychiatric Mental Health Nurse Practitioner (PMHNP) is a certified advanced practice nurse that specializes in the diagnosis, treatment, and management of mental illness and psychological problems. I do not provide primary therapy services.

In this setting, my primary role would be to recommend, prescribe and manage medications when appropriate and review risks, benefits, and alternatives to medications. When appropriate, I would order and review labs. We primarily provide medication management and occasionally, supportive therapy. Oftentimes, patients would also work with a therapist for therapy sessions. We have a relationship with several area therapists and can provide referrals to established patients.