Office Policies

Office Policies

Patient Responsibility

It is your responsibility as a patient to ensure that you are compliant with the following policies:


  • Regularly attending appointments at the intervals determined by your provider.


  • Keeping track of your medication refill status and knowing if you will run out prior to your next appointment.


  • Please allow 3 business days for processing. It is your responsibility to notify our clinic at least 72 hours prior to running out of medicine.





No-Show Policy

Please cancel any appointments that you cannot make with minimum 24-hour advance notice to avoid being counted as a "no-show" or incur the following fees:


  • < 24 hours before an intake appointment will incur a $100 fee


  • < 24 hours before a follow-up  appointment will incur a $50 fee


Termination

Repeated instances of no-shows which are not made in accordance with our company policies, you will be issued a written warning the 2nd time, then it will be considered just cause for termination and your chart will be closed with our practice.


Controlled Substance Policy

We have specific guidelines regarding the prescription and management of controlled substances:


  • Benzodiazepines are not prescribed as first-line treatment for anxiety due to their potential for dependence.


  • Benzodiazepines are not prescribed to patients concurrently using opioid medications or methadone, and this combination is not continued for new clients transferring their care.


  • Controlled substances are not refilled earlier than prescribed or altered in dose/frequency for early refills.


  • Lost, damaged, or stolen controlled substances will not be replaced.


  • Initial drug screen is mandatory. Random drug screens and pill counts will be requested at our discretion.


  • Pharmacy refill requests for controlled substances are not accepted.

Medication Refill Policy

We are committed to providing you with the best possible care, however we are not a 24-hour facility. Timely request for medication refills is the patient’s responsibility. To ensure appropriate care and respect for both patients and providers, it is advisable to follow these guidelines:

  • Please allow 3 business days for processing. It is your responsibility to notify our clinic at least 72 hours prior to running out of medicine.


  • Medication refills will be made only at the time of an office visit or during regular office hours. If you do not have a future appointment scheduled when a refill request is made, then your request will not be processed until you have done so.


  • Refills generally will not be given after office hours, during the weekends, and on holidays, so please schedule your appointments accordingly.


  • Plan Ahead: Anticipate your prescription refill needs and make sure you have an adequate supply of medication to last through weekends and holidays. Take into account any upcoming vacations or holidays when healthcare providers may have limited availability.

  • Respect Emergency Procedures: If you have a genuine emergency or urgent medical need, follow the appropriate emergency procedures in your area. If you run out of medication at a time when our office is closed, please head to the nearest emergency room if your health is a risk.


  • Please do not contact providers directly after business hours, on weekends and holidays for requesting prescription refills. Contacting providers directly after business hours, on weekends, or during holidays for non-urgent matters, such as requesting emergency prescription refills, may disrupt their personal time and prevent them from fully recharging and being available for emergencies and critical patient needs.


  • Any messages left on our answering machine will not be checked until the next business day and cannot be used for rapid communication after business hours.

FAQs

  • Why should I choose Aspire Med Group?

    Aspire Medical Group is a premier Massachusetts based mental health service, offering treatment and advice for a variety of issues for our clients. Our mental health service provides by-appointment compassionate and totally non-judgemental treatment and assistance. We offer among the best mental health services in the Canton, MA area, and are always looking for new patients to help. 


    While we can't provide walk-in or crisis sessions at Aspire Medical Group, our mental health service offers a wide variety of therapy or treatments for issues such as depression & anxiety, traumas, or ADHD. Our treatments are scientific and up-to-date while simultaneously remaining patient-oriented and deeply compassionate to everyone's unique problems. 


    So if you need mental health services, please reach out to us via email, contact form, or phone call. Reaching out for help is never a weakness, seeking help is a moment of strength.

  • How should I contact you?

    Contact us by phone or email to schedule an appointment. If you have a specific question regarding our services, please use the contact form for the fastest response.

  • Do you offer crisis service or walk-ins?

    We do NOT offer walk-ins or crisis services. If you have an emergency, DO NOT CALL THE OFFICE, CALL 911 INSTEAD. We recommend you visit an Emergency Room for any emergent or crisis situations, as they do not require an appointment and will take walk-ins and provide crisis services. There are NO on-call providers or appointments at our offices after hours.


  • What are your fees?

    Please confirm your insurance coverage with our office staff prior to scheduling an appointment. We do not provide free services. Telehealth appointments are still medical appointments and will be treated as such (including paying balances upon services rendered).

    We offer assistance to individuals on a case-by-case basis. Payment plans, sliding fee scale, and assistance with specialty medication discounts are available.

  • Will the cost of treatment be covered by my insurance plan?

    We take a variety of insurances in MA and NH, as well as private pay (Cash, debit, all major credit cards). Your balance is due at your scheduled appointment (if the balance is not paid in full; the appointment will be rescheduled). For more information, please call our office at 617-991-9151

  • How long will my appointment last?

    Initial psychiatric evaluation appointments are one hour long. Most follow-up sessions are thirty minutes, but may be scheduled for longer to best serve the needs of the individual patient.

  • What will happen during my first appointment?

    A review of your psychiatric history, presenting symptoms, current medications and lifestyle will be discussed during the initial psychiatric evaluation. The provider will gather the required documentation to adequately assess, diagnose, and treat the patient.


    The patient will be given treatment recommendations and discuss potential side effects, efficacy, and duration of treatment. The provider will develop a treatment plan that best suits the needs of the patient. 


    The patient has the right to refuse treatment or inquire about alternative treatment options. If it is outside the scope of our practice or warrants a higher level of care, we will provide referrals to a provider or facility that can better serve your needs. 

  • How often do I have to follow up with my provider?

    Most follow ups occur between 1 week to 2 months. Rarely 3 month appointments are scheduled for patients (usually only for established patients that have been stable on medication for a prolonged period of time). The frequency of appointments varies depending on the complexity case of the individual patient. Prescriptions are filled up until next scheduled appointment. Patient to contact the office if a sooner refill is needed.


  • What is a PMHNP and what can they do for me?

    A Psychiatric Mental Health Nurse Practitioner (PMHNP) is a certified advanced practice nurse that specializes in the diagnosis, treatment, and management of mental illness and psychological problems. I do not provide primary therapy services.

    In this setting, my primary role would be to recommend, prescribe and manage medications when appropriate and review risks, benefits, and alternatives to medications. When appropriate, I would order and review labs. We primarily provide medication management and occasionally, supportive therapy. Oftentimes, patients would also work with a therapist for therapy sessions. We have a relationship with several area therapists and can provide referrals to established patients. 

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